Information We Collect
1.1 Information You Provide
When you enquire about or purchase our services, we may collect:
- Name and business name
- Email address and phone number
- Business address
- Payment information (processed securely via Stripe)
- Website content you provide (text, images, logos)
1.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on our site
- Referring website or source
- Device and operating system information
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our website services
- Process your transactions and send related information
- Respond to your enquiries and provide customer support
- Send you marketing communications (with your consent)
- Improve our website and services
- Comply with legal obligations
Third-Party Services
We use trusted third-party services to operate our business:
3.1 Stripe · Payment Processing
We use Stripe to process payments. Your payment information is sent directly to Stripe and is not stored on our servers. Stripe's privacy policy: stripe.com/au/privacy.
3.2 Web3Forms · Contact Forms
Our contact forms are processed via Web3Forms. When you submit an enquiry, your information is transmitted to us via their secure service. Their privacy policy: web3forms.com/privacy.
3.3 Cloudflare · Hosting & Security
Our websites are hosted on Cloudflare's global network. Cloudflare may collect analytics data to improve security and performance. Their privacy policy: cloudflare.com/privacypolicy.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All websites we build include SSL encryption (HTTPS) as standard.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. If you cancel your subscription, we will retain your data for 12 months to facilitate any potential reinstatement, after which it will be securely deleted upon request.
Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or incomplete information
- Request deletion of your personal information (subject to legal requirements)
- Opt out of marketing communications at any time
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at hello@a1local.com.au.
This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).