31 questions.
Plain answers.
The questions people actually ask. If yours isn't here, flick us a note — we'll add the answer.
Getting started
What's the free homepage concept?
Drop your name and email, and we'll build you a real homepage direction — designed for your business, on a live URL — within about 48 hours. No card, no commitment. If you like it, we agree the full scope and fixed build price before going further. If not, you keep the concept.
Is it really free? What's the catch?
Properly free. There's no card, no trial and nothing recurring. We build a limited number each week because showing you our thinking is more useful than making big promises. If you approve the full build, its fixed price can be spread into smaller monthly payments.
Who do you build for?
Local Aussie service businesses — plumbers, sparkies, accountants, cafés, physios, landscapers, salons, cleaners, mechanics, solicitors, basically anyone who serves people in their patch. From sole operators to teams of ~20.
Where are you based?
Australian-owned and run. We work with businesses across Australia. Time zones, public holidays, GST, ABN — we live here, we get it.
Pricing & money
How much does it actually cost?
A typical custom five-page website is $3,600 + GST. You can spread that same fixed total over 24 months at $150 + GST a month, or 36 months at $100 + GST a month. More complex sites are quoted clearly before you approve anything.
Why are you cheaper than agencies?
We're not promising to be the cheapest. The difference is cash flow and clarity: you see the direction first, agree one fixed total, pay nothing until the approved site goes live, and then pay that total down monthly without interest or a balloon payment.
Is this an endless website subscription?
No. The build has a fixed total and a final payment date. Once the final build payment is made, the website files are yours. Ongoing hosting and care are separate and optional after that.
Can I cancel early?
Yes. You can pay the remaining build balance and take the website files with you. There is no invented exit fee; the payout is simply the unpaid part of the agreed build price, plus any outstanding approved work.
Can I choose a different payment term?
The standard options are 24 or 36 months. If your project needs a different schedule, ask before signing and we will put any agreed variation in the written proposal.
How do payments work?
Payments are processed by card or direct debit through Stripe. Your first payment is due when the approved website goes live, then monthly on the agreed schedule. Tax invoices show the amount and remaining term.
The build
How long does the build take?
2–3 weeks from kickoff chat to live, on average. The free homepage concept is a separate quicker thing — about 48 hours.
What's the build process actually look like?
Step 1: free concept (~48 hours). Step 2: 30-min kickoff chat. Step 3: we design and build (you see drafts, we tweak). Step 4: we ship and look after it. No black-box waiting around.
Will I see drafts before it goes live?
Always. We share work in progress and tweak based on your feedback. Nothing goes live until you've seen it and you're happy.
Can I bring my own designer / photographer / copywriter?
Yep, no problem. The example website already includes copy drafted for its five core pages. Photography can be arranged from $400, and an extra copy pack for up to five additional service or location pages is $495 + GST. Other work is quoted separately.
How much input do I need to give?
Enough so we know your business. A 30-min chat plus maybe an hour of feedback during the build. We do the heavy lifting — research, design, copy drafts, the lot.
After we ship
What does "edits included" actually mean?
We handle small everyday updates while you are paying off the build — things like prices, phone numbers, photo swaps and contact details. Bigger rewrites, whole new pages, restructures or new functionality are quoted at $100/hr + GST before we start.
What if I need a whole new page?
Minor updates are included. Brand-new pages, restructures and significant additions are quoted at $100/hr + GST so you only pay for real work — we always flag and quote first.
Who looks after the hosting?
We do. SSL, backups, security updates and performance are included while you are paying off the build. After the final payment, you can keep a smaller hosting and care plan with us or move the files elsewhere.
Will you teach me to use it myself?
We don't build self-edit CMS sites — they're slower and more fragile. Instead, you email us and we edit. It's faster for you (we know the site) and keeps the site fast for visitors.
How fast do you reply?
Within one business day, usually within a few hours. If something is urgent, say so in the subject line and we will tell you what is realistically possible.
Tech & ownership
Do I own the website?
You own your domain, content and brand from day one. A1 Local owns the website code while the agreed build balance is being paid. After the final build payment — month 24 or 36 on the standard options — the website files are yours.
What stack do you build on?
Astro — a modern, fast, server-rendered framework. Loads in under 2 seconds, scores 90+ on Lighthouse, and ranks well on Google. Not Wordpress. (You don't need to know what any of that means — it just means it's fast and built right.)
Can I move the site to another host later?
After the final build payment, yep — we provide the site files and you can host them wherever you like. Before then, the site stays on our hosting unless you pay the remaining build balance early.
What about my existing domain?
We'll handle the transfer or just point your existing domain at your new site. No downtime, no faff.
Is the site SEO-friendly?
Yep — fast load, proper structure, local schema, sitemap, mobile-first. We sort Google Business Profile as part of the build too.
Do you build e-commerce?
Light e-commerce, bookings and simple product sales may fit. A full store with hundreds of products needs a custom scope and fixed quote, so talk to us first.
Anything else
Can you redesign my existing site?
Yep — most of our work is rebuilds. We start with the free homepage concept so you can see our take on your business before committing.
I already have a designer — can I just bring designs to you?
Absolutely. We can build to a Figma file, brand guide, or existing site. Quote depends on the complexity.
Do you share my details with anyone?
Never. Your contact info, business info, content — all stays with us. No mailing list, no third-party tools that scrape data.
Will you follow up if I don't reply?
Once, to make sure the email arrived. After that, nothing unless you reach out. We hate being followed up; we don't do it to others.
How do I get started?
The free homepage concept is the easiest path — drop your name + email, we build, you decide. Or just email hello@a1local.com.au.
Ask us anything.
We'll reply by Tuesday.
If your question isn't in the list above, drop us a note — we'll get back to you within one business day and add the answer here.