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FAQ · Help

31 questions.
Plain answers.

The questions people actually ask. If yours isn't here, flick us a note — we'll add the answer.

01 · 4 questions

Getting started

What's the free homepage concept?

Drop your name and email, we'll build you a real homepage — designed for your business, on a live URL — within about 48 hours. No card, no commitment. If you like it, we turn it into your real site on a monthly plan. If not, you keep the concept.

Is it really free? What's the catch?

Properly free. There's no card, no trial, nothing recurring. We build maybe four or five concepts a week — most turn into clients, the rest are useful as portfolio pieces or referrals later. We can afford it because our model is monthly, not upfront — we make our money slowly.

Who do you build for?

Local Aussie service businesses — plumbers, sparkies, accountants, cafés, physios, landscapers, salons, cleaners, mechanics, solicitors, basically anyone who serves people in their patch. From sole operators to teams of ~20.

Where are you based?

Australian-owned and run. We work with businesses across Australia. Time zones, public holidays, GST, ABN — we live here, we get it.

02 · 6 questions

Pricing & money

How much does it actually cost?

Three plans: Basic $99/mo, Lead $149/mo (most popular), Growth $249/mo — all + GST. Every plan is all-in (hosting, edits, support). No upfront cost.

Why are you cheaper than agencies?

We're not always cheaper, but we are simpler. Agencies typically charge $4k–$10k upfront then $200/mo for hosting. We bundle the build into a small monthly fee. Over 24 months we end up at a similar number — but with no big bill on day one.

What's the 12-month minimum about?

Real custom work upfront — no templates — so the 12 months lets us recoup that build cost. After 12 months you can cancel any month, no fee, no notice period beyond the current month.

Can I cancel early?

Talk to us. We've never enforced the contract on someone genuinely unhappy. If we're not delivering, we'll find a way to part ways fairly.

Can I switch plans?

Yep — up or down, anytime. We adjust the monthly fee from your next billing cycle.

How do payments work?

Direct debit from your bank or card on the 1st of each month. We send the tax invoice the day before.

03 · 5 questions

The build

How long does the build take?

2–3 weeks from kickoff chat to live, on average. The free homepage concept is a separate quicker thing — about 48 hours.

What's the build process actually look like?

Step 1: free concept (~48 hours). Step 2: 30-min kickoff chat. Step 3: we design and build (you see drafts, we tweak). Step 4: we ship and look after it. No black-box waiting around.

Will I see drafts before it goes live?

Always. We share work in progress and tweak based on your feedback. Nothing goes live until you've seen it and you're happy.

Can I bring my own designer / photographer / copywriter?

Yep, no problem. Or we can arrange them — photography from $400 (or rolled into the monthly), copy from $200.

How much input do I need to give?

Enough so we know your business. A 30-min chat plus maybe an hour of feedback during the build. We do the heavy lifting — research, design, copy drafts, the lot.

04 · 5 questions

After we ship

What does "edits included" actually mean?

We handle every edit for you — just email us. Minor things (prices, phone numbers, photo swaps, new contact details) are included on Lead and Growth. Bigger rewrites (whole pages, restructures) are quoted at $100/hr + GST, so you only pay when there's real work. Turnaround: Basic ~3 days, Lead same-week, Growth same-day.

What if I need a whole new page?

Minor updates are included. Brand-new pages, restructures and significant additions are quoted at $100/hr + GST so you only pay for real work — we always flag and quote first.

Who looks after the hosting?

We do. SSL, backups, security updates, performance — all baked into the monthly fee. You never see a hosting bill.

Will you teach me to use it myself?

We don't build self-edit CMS sites — they're slower and more fragile. Instead, you email us and we edit. It's faster for you (we know the site) and keeps the site fast for visitors.

How fast do you reply?

Within one business day, usually within a few hours. Growth plan gets same-day priority.

05 · 6 questions

Tech & ownership

Do I own the website?

You own your domain, your content, and your brand from day one. The codebase we license to you for the term, then transfer it outright at the 24-month mark.

What stack do you build on?

Astro — a modern, fast, server-rendered framework. Loads in under 2 seconds, scores 90+ on Lighthouse, and ranks well on Google. Not Wordpress. (You don't need to know what any of that means — it just means it's fast and built right.)

Can I move the site to another host later?

After 24 months, yep — we transfer the code outright and you can host it wherever. Before that, the code lives on our hosting (it's part of how the monthly fee works).

What about my existing domain?

We'll handle the transfer or just point your existing domain at your new site. No downtime, no faff.

Is the site SEO-friendly?

Yep — fast load, proper structure, local schema, sitemap, mobile-first. We sort Google Business Profile as part of the build too.

Do you build e-commerce?

Light e-commerce yes (booking, simple product sales). Full stores with 100s of products — talk to us first; might need a custom build beyond the Growth plan.

06 · 5 questions

Anything else

Can you redesign my existing site?

Yep — most of our work is rebuilds. We start with the free homepage concept so you can see our take on your business before committing.

I already have a designer — can I just bring designs to you?

Absolutely. We can build to a Figma file, brand guide, or existing site. Quote depends on the complexity.

Do you share my details with anyone?

Never. Your contact info, business info, content — all stays with us. No mailing list, no third-party tools that scrape data.

Will you follow up if I don't reply?

Once, to make sure the email arrived. After that, nothing unless you reach out. We hate being followed up; we don't do it to others.

How do I get started?

The free homepage concept is the easiest path — drop your name + email, we build, you decide. Or just email hello@a1local.com.au.

Still stuck?

Ask us anything.
We'll reply by Friday.

If your question isn't in the list above, drop us a note — we'll get back to you within one business day and add the answer here.